Delivering Frictionless Ecommerce: What Brands can do to Delight Users and Combat Amazon
Amazon’s Ecommerce dominance has left consumers expecting an increasingly frictionless Ecommerce experience. With more consumers shopping online due to COVID-19 and the demise of the highstreet, optimising your brand’s digital experience is critical to retention and conversion. From optimising customer reviews to cross-platform UX, the question is: where do you begin?
Join the Kitty Talks virtual panel event to gain actionable insights from Ecommerce experts that will help you to optimise your brand’s Ecommerce experience. Gareth Owen, compère, will be joined by David Kohn, Customer & E-Commerce Director at the iconic luxury furniture brand Heals, Ian Scarr, Head of Sales at AI-powered discovery suite, Klevu, and Ruby Mellor, our in-house CX expert with over 15 years’ experience helping leading global brands including NET-A-PORTER, Office and Photobox.
We’ll be covering the rise of ‘Amazonification’ and what it means for frictionless Ecommerce, spotlighting our panellists experience over the past 12 months and exploring the ready-to-implement strategies to give consumers optimal experiences and move them down the conversion funnel. Register through the link below to secure your spot at this unique event. Spaces are limited so don’t miss out.
